FAQ

DO YOU OFFER FREE SHIPPING?

Yes, we offer free shipping on all U.S. orders, with no minimum spend. No hidden fees, no surprises at checkout.

HOW LONG DOES SHIPPING TAKE?

Once your payment is confirmed, we'll begin processing your order right away. Orders are prepared and shipped within 1–3 business days, with delivery in a further 6–12 business days, a total of 7–15 business days. Orders placed after 6:00 PM (ET) are processed the next business day.

HOW DO I TRACK MY ORDER?

After dispatch, you'll receive a confirmation email with a tracking number. You can also track your order anytime on our Order Tracking page.

HOW CAN I MAKE SURE IT WILL FIT ME PROPERLY?

Each product description includes fit details to help you choose the right size. We always recommend comparing with a similar item you already own.

If you're in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size.

WHAT IS THE RETURN POLICY?

You can return items within 30 calendar days of receiving them. Items must be unworn, unwashed, in their original condition and with all original tags attached.

• Return shipping costs are the buyer's responsibility, unless the item is defective, damaged or incorrect.
• Approved refunds will be issued to your original payment method within 7 days after we receive your return.

For more information, please review our Return Policy.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. All transactions are processed through a secure, encrypted checkout. For more information, please review our Payment Policy.

I HAVE AN ISSUE WITH MY ORDER. HOW CAN I CONTACT YOU?

Our team is ready to answer your questions during our customer service hours. You can also reach us through our Contact Page.

Store name: Watson Porter
Company name: Evercrest International LLC
Company address: 2106 House Ave, Suite 871, Cheyenne, Wyoming 82001, United States
Phone: +1 912 229 9247
Email: support@watsonporter.com

Monday to Friday: 10:00–17:00 (ET)
Saturday & Sunday: 9:00–15:00 (ET)

We aim to respond to your inquiries within 24 hours.